Shipping & Returns

Last Updated: July 29, 2026

Thank you for shopping with UnboxKaro. We are committed to providing premium-quality hair accessories and raw materials. Please read our Shipping & Returns Policy carefully before placing your order.

Shipping Policy

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders are processed from Monday to Saturday, excluding public holidays.
  • Once your order has been shipped, you will receive the tracking details via SMS, email, or WhatsApp (where applicable).

Delivery Time

Estimated delivery timelines are:

  • Delhi NCR: 1–3 Business Days
  • Rest of India: 3–7 Business Days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed during checkout before payment.

Returns, Replacements & Exchanges

All Sales Are Final

Due to the nature of our products, including hair accessories and raw materials, all sales are final.

We do not accept returns for reasons including, but not limited to:

  • Change of mind
  • Wrong product selection
  • Incorrect size ordered
  • Colour preference
  • No longer required
  • Bulk purchase planning changes
  • Any reason other than receiving a damaged, defective, or incorrect product

Customers are requested to carefully review product descriptions, sizes, colours, specifications, and quantities before placing an order.

Damaged, Defective or Incorrect Product

If you receive a product that is:

  • Damaged during transit
  • Manufacturing defective
  • Different from the item you ordered

you may request a replacement or exchange, subject to the conditions below.

Claim Requirements

To be eligible for a replacement or exchange:

  • You must notify us within 48 hours of the delivery.
  • You must provide a complete, continuous unboxing video starting from the unopened, sealed package until all contents are fully unpacked and inspected.
  • The video must be clear, unedited, and without any cuts, pauses, fast-forwarding, or interruptions.
  • The shipping label on the package and the received product must be clearly visible in the video.
  • Photos alone will not be considered sufficient evidence.

Claims submitted without a valid unboxing video or after 48 hours of delivery will not be accepted.

Verification Process

After receiving your claim, our support team will review the submitted evidence.

If the claim is found to be valid, UnboxKaro will arrange a replacement or exchange at no additional cost.

If the claim does not meet the above conditions, the request may be declined.

Non-Eligible Claims

Replacement or exchange requests will not be accepted if:

  • The request is submitted after 48 hours of delivery.
  • The required unboxing video is not provided.
  • The video is edited, cut, paused, incomplete, or unclear.
  • The product has been used, altered, washed, or damaged after delivery.
  • Damage occurred due to improper handling or storage after delivery.
  • The claim is based solely on colour variations caused by different screen or device settings.